Legal
Booking Conditions
Everything you need to know before booking Casa Castillo — payments, cancellation, check-in, and house rules.
Payments
In order to confirm your booking we require a booking fee of 40% of the total reservation. The remaining 60% is due 60 days before check-in. We cannot guarantee any reservation until the booking fee is received. We accept all major credit cards (Visa, MasterCard, Maestro), PayPal, and bank wire transfers. Payments with credit/debit cards from European banks are free of charge. All bank transfer fees are to be supported by the renter. Full payment details and due dates will be specified in your confirmation email.
Damage Deposit
A damage deposit is required to cover any damages to the property, losses of inventory, or excessive use of water, gas, or electricity. The payment request is generated 5 days before arrival; the preferred payment method is by card or PayPal for a faster refund — cash is not accepted. The amount varies from €200 to €5,000 depending on the property type and holiday period. The deposit will be refunded within 7 working days of departure, once we verify that the property and inventory are in the same state as upon arrival. Should damages or losses occur, the necessary amount will be deducted and you will receive a detailed receipt. We will not charge for accidental damages under €50, however if such damage is hidden or not reported we will charge for it.
Cancellations
Cancellations must be made in writing. Free cancellation (100% refund) applies when cancelled 60 or more days before check-in. Cancellations made fewer than 60 days before check-in are subject to forfeiture of the deposit or full payment depending on timing. Please refer to your booking confirmation for the specific cancellation terms applicable to your reservation.
Check-In and Check-Out
Check-in is between 17:00 and 22:00. Check-out is by 10:00. Please provide your flight details so we can coordinate your check-in hour — unannounced delays may result in a rescheduled check-in and an additional fee of €50. You will be expected at the agreed hour at the designated meeting point (typically in front of the property). Late check-outs are subject to availability and additional cost depending on the hour.
Guest Numbers
Occupation must be limited to the maximum number of persons agreed and paid. Extra charges may apply for larger groups to cover additional preparation, bedding, and towels. The maximum occupancy of the property must not be exceeded at any time.
Services Included
Unless otherwise stated in writing, the holiday price includes all charges for water, gas, and electricity. Guests must comply with reasonable usage. Excessive energy consumption (e.g. leaving air conditioning running with doors and windows open, or 24/7 when the property is unoccupied) may incur additional charges. Electricity readings are taken on check-in for all properties.
Guest Obligations
The guest undertakes to keep the property and all furniture, fixtures, and effects in the same state of repair as at the commencement of the booking. Breakages and damage must be reported as soon as possible. The guest must allow the company, owner, and/or agents to enter the property to inspect its state on reasonable notice. The property must not be used for any dangerous, offensive, noisy, illegal, or immoral activities. Community regulations must be respected at all times. Smoking is strictly prohibited inside the property.
Property Cleanliness
The guest agrees to leave the property reasonably clean and tidy — including putting dishes in the dishwasher and taking garbage to the disposal area. Failure to comply may result in an additional reasonable cleaning charge.
Family Occupation
The property must be used exclusively for holiday purposes by the guest and their party during the agreed period. The maximum occupancy must not be exceeded. If the guest wishes to hold any function or celebration exceeding the occupancy limit, written permission must be obtained in advance. If permission is granted, an additional charge will apply.
Pets
Certain properties may accept small pets on request. Pets are not permitted on furniture or beds, must not be left unattended in the property, and there must be no evidence of a pet upon departure.
Linen and Towels
You do not need to bring linen or towels. All bedrooms are prepared with fresh linens for the maximum occupancy. Each guest is provided with a bath towel and a hand towel. Kitchen towels are also available. Some properties offer beach towels — please check your property description or contact us for confirmation.
Accuracy
We do our best to ensure all information and prices on our website and partner sites are accurate. However, changes and errors can occur and we reserve the right to correct prices and/or details in such cases.
Complaints
Should the guest find on arrival that there is a problem or cause for complaint, they should immediately contact us. Reasonable steps will be taken to assist. We will not normally make refunds for complaints made after the guest's departure if the issue was not reported during the stay. All complaints made after departure must be submitted in writing and received no later than 7 days after the date of departure.
Right to Evict
The company or owner reserves the right to ask the guest and their party to leave the property without compensation if deemed necessary due to a serious breach of this agreement, endangerment of safety, anti-social behaviour, unreasonable breakages, or non-compliance with smoking restrictions. The guest will be given an opportunity to rectify any breach before this right is exercised.
Questions about these conditions?
Our team is available by email or phone before, during, and after your stay.